Essay · The Hillman Letter

What Thirty Years of Operating in FDA-Regulated Healthcare Actually Taught Me

Five lessons I would tell my younger self if I could. The kind of lessons that do not appear in MBA programs or venture funds because they only come from the operating chair.

By Andrew Hillman · Dallas, Texas · 2026-06-12 · 1480 words

When you start a business in 1995 with the intention of running it for thirty years, you do not actually know what thirty years feels like. You have read the case studies. You have read Jim Collins. You have read the founders who came before you. None of it is the same as the lived experience of the work compounding day after day over three decades.

Lesson one. The regulatory clock is the moat.

Every founder I meet who has not done time in an FDA-regulated business is impatient with the regulatory process. They want to move faster. They want to skip steps. They want to find the workaround. The workaround does not exist. The slowness is the moat. The companies that survive the regulatory cycle learn to love the slowness, structure their financing around it, and build assets that other people cannot replicate without going through the same cycle.

Lesson two. The CMC documentation is the company.

I have watched founders treat manufacturing documentation as a chore. Something the regulatory consultant does. Something the contract manufacturer handles. The CMC documentation is the company. It is the only thing that matters at BLA approval. It is the only thing that scales from Phase 2 to Phase 3 to commercial. It is the single largest source of valuation friction in M&A negotiations. The founders who treat CMC documentation as a core operating discipline build companies that survive. The founders who outsource it build companies that get acquired at discounted multiples or shut down.

Lesson three. Family office capital fits regulated science.

I built Hillman Ventures as a family office because I wanted to be aligned with the science timeline. A ten-year venture fund cannot wait fifteen years for a BLA approval. A family office can. The patience is not generosity. It is alignment. The same dollar invested through a family office structure has different return characteristics than the same dollar invested through a venture fund structure because the time horizon is different. Most founders default to venture because venture is what they know. They should think more carefully about whether the structural mismatch will cost them their company.

Lesson four. Compliance is the operating system.

Every healthcare enforcement action I have served as an expert witness on involved a documentation pattern that was visible eighteen to thirty-six months before the action. The patterns are predictable. The patterns are findable. The patterns are fixable if you find them in time. Most operators do not find them in time because they treat compliance as a checklist instead of as the operating system. The companies that treat compliance as the operating system survive and grow. The companies that treat it as cost get federal attention they did not plan for.

Lesson five. Operator-investor is a single role.

The mistake most operator-investors make is to treat their operating background as separate from their investing work. They use the operating experience to spot good companies, but they invest as if they were venture capitalists. The operator background is the entire investment thesis. The dollar amounts, the timing, the deal structures, the post-investment support, all of it should look different because of the operating background.

If you are an operator-investor and your investment process looks indistinguishable from a venture firm's process, you are leaving most of your advantage on the table.

The compound work has a shape.

I write what I know firsthand. I do not write what I read on a deck. The five lessons above are the most important things thirty years has taught me. None of them appeared in any course I took, any book I read, or any deal I evaluated. All of them appeared in the compounded experience of operating the business across the cycles.

If you are operating right now and reading this, the five lessons are findable in your own work. Look for the slowness that is your moat. Look at your CMC documentation and ask whether it would survive the BLA review. Question the capital structure you have taken. Run the six-pattern audit on your compliance program. Ask whether your investing work is fully integrated with your operating background.

The work compounds. The work has a shape. The shape is something other operators should be able to read in advance so they do not have to learn it the way I learned it. Slowly, expensively, with the federal government watching.

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